| 1. |
What
makes RelianceNet a better choice than any other IT provider?
It's simple!
Expertise, experience and our COMMITMENT to helping our clients.
RelianceNet has a track record of success in helping clients
throughout the area succeed by providing great people and
products when needed! "Under commit and over deliver"
has always represented our approach to serving our clients. |
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| 2. |
We're
small and don't have the budget for a full-time IT team. But
outsourcing seems expensive. Is there an actual cost advantage
to outsourced help?
It depends
on each client's situation. A total outsourcing model isn't
appropriate for all clients. However, all clients need some
outsourced help in order to stay on top of things in the most
cost-effective and reliable manner. It isn't cost-effective
for many organizations to try and maintain all required skills
in-house. So outsourcing is a natural way to complement internal
talents and ensure you have the expertise needed. The first
step is for us to explore your specific requirements and goals.
Then we will work with you to develop a plan to cost effectively
deliver the best solution. |
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| 3. |
If
we choose to outsource, won't you just send us a bunch of
different people? If so, how will you ever really get to know
us?
Not us.
Our goal is to become an extension of your team. To do this
we need to provide consistent personnel that know your technology
and your organization's dynamics and goals. A primary engineer,
account manager and service coordinator will be assigned to your account.
We then train backup personnel as needed to ensure the highest
level of support. When someone outside of your primary team is assigned
to respond, they will be guided by that team to guarantee
effective support. |
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| 4. |
What
type of experts does RelianceNet have on its team?
- Consultants
and Project Managers with experience working with small-
to mid- sized clients to provide appropriate and cost effective
solutions.
- Microsoft
Certified Systems Engineer & Microsoft Certified Professional:
Windows NT Workstation, Windows NT Server, Windows NT Enterprise
Server, Windows 2000 Professional, Exchange 5.0, TCP/IP
and Proxy 2.0
- Novell
Master Certified Netware Engineer & Novell Certified
Netware Administrator
- Network
+ and A+ Certified
- Certified
Sonicwall Systems Administrator
- Cisco
Certified Network Associate
- Citrix
Certified
- Cisco
Certified Design Associate
- APC
PowerPartner Certified
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| 5. |
Does
RelianceNet sell hardware and software products?
Yes. We
are authorized by all of the top vendors and can help you
with all of your product requirements. We have local stock
for immediate requirements and national warehouses that can
provide local service wherever you are. You can order right
over the phone or online at our storefront and compare products
before buying them through our secure ordering process. |
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| 6. |
Can
I research and buy products online at RelianceNet's Web site?
Yes. Our
online storefront allows you to search for products and purchase
them securely online and it also provides research and comparison
tools. Our site was designed to make selecting the right products
easy and as a way to offer immediate self service on orders
that don't require our personal service. You can search for
products in a number or ways, research options, compare features
on multiple products, print spec sheets, check availability
and prices and place orders. Best of all, if you need help
we are right here to handle your needs - we offer the convenience
of the Web and the value of a local partner all rolled into
one. Try out our online ordering and let us know what you
think. We are open to your ideas and comments. |
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| 7. |
My
company has an office locally, as well as offices across the
United States. Can RelianceNet help if we have a technology
project in another state?
Yes, we
can help clients throughout the US. We are members of the
Venture Tech Network, which links us with partners across
the country. To learn more about the VentureTech Network,
click here. |